Catch App Website

Refund Policy

Last updated: March 24, 2024

Thank you for subscribing to the service at Catch Mobile App/Catch Web App. We value your satisfaction and strive to provide you with the best service possible. If, for any reason, you are not completely satisfied with our service, we are here to help.

Refund request

We accommodate refund requests based on the respective subscription durations. For monthly subscription plans, refund requests must be made within the first two weeks of the subscription start date. For quarterly and yearly subscription plans, refund requests must be made within the first month of the subscription start date. You may directly e-mail your refund request by mentioning the reason for refund to contact@greenstream.lk.

Refunds

Once we receive your refund request e-mail, we will notify you of the status of your refund. If your request is approved, we will initiate a refund to your original method of payment (payment-initiated media). Please note that the refund amount will exclude any charges incurred during the transaction.

Subscription transfer

We do not entertain requests for transferring subscriptions from one registered vehicle to another.

Non-Eligible Refunds

• In the event of a vehicle being suspended from search results (Listing) due to any of the Terms and Condition (Policy) violations, any remaining subscription fee will not be refunded.
• Please refer to the Terms and Conditions provided on our Catch App/website for more information.

Processing Time

Refund requests will be processed within 10 business days after we receive your e-mail. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Amendments and Termination

We reserve the right to modify, update, or terminate the Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised "last updated" date. It is your responsibility to review these policy terms periodically for any changes.

If you have any questions or concerns regarding our Refund Policy, please contact us over contact@greenstream.lk email. We are here to assist you and ensure your interaction with us is enjoyable and hassle-free.